These are all genuine written customer comments received by us:
09 January 2009 09:25 I recently purchased a set of Christmas tree lights, from yourselfs, and I would just like to compliment you on your speedy service, the lights are perfect, and I will be doing business with you again, in the near future. Rob Hunston
08 January 2009 13:45 I would just like to say that your staff and service is efficient and excellent - so rare these days - you have a loyal customer now and I will always come to you first with enquiries of stock you carry. Thank you so much - Julie who attended to my needs was particularly charming and efficient. Thought you would like to know Judy Haywood
19 December 2008 14:09 This is just to let you know that the Christmas Fairy Lights which I ordered only two days ago have arrived safely today and although they have not yet been put into place, appear to be working perfectly when being tested after being taken out of the box. Thank you for such a super fast delivery. Thanks again Barbara Alexander
18 December 2008 19:51 Dear Sirs, I recently ordered some 40 light Noma tree lights which came very quickly and we have just put on the tree. I was delighted to find them on your excellent website (thanks to NFU Countryside magazine) as I couldn’t find what I wanted anywhere and they were just what I wanted. However, it would be helpful in the future if you could specify the length of the lighted part or the size of tree they are meant for, as they are a little bit on the short side for a 6ft. tree and we could have done with a little bit more. (My previous lights, (very aged Woolies lights are dying with Woolies!) were 40 lights but spaced further apart so I thought this set of 40 would do.) Having said that, with a bit of careful rearrangement, they look lovely. Thanks – I am recommending your website to everyone! Happy Christmas! Liz Mulchinock
19 December 2008 09:18 Thanks for your prompt action and delivery. Order received at 8.45 this morning when only ordered yesterday afternoon. Great service. Hope you all have a happy Christmas and good 2009. Regards Ernie Nunn
18 December 2008 14:50 All received safely this afternoon. Thanks for speedy service. Regards Neil
Mon 15/12/2008 08:54 Dear Wendy, Thank you so much for the replacement, I received it on Saturday. I am delighted. Happy holidays, Monica
10 December 2008 14:00 Good afternoon, I just wanted to drop you a line, to say thank you very much for the customer service I received last week. When I had to notify you of a faulty light set I had received. Your customer service was remarkable good. So Thank you and Merry Christmas. With Thanks Bev Kilmartin
10 December 2008 13:39 To whom it may concern I would just like to say what an excellent staff member you have in ‘Jules’ on your sales team. She answered my initial question with confidence and a cheery manner, she then took my order with efficiency despite the computer not finding the product immediately. She pre-empted any potential annoyance as a customer by the hold up (not that I was) with an apology. Made polite conversation as we waited for the order to go through regarding my order. Typically the system then went wrong and she said she would let me go then but if there any problems she would let me know; however within a few minutes she had called me back to say the order had gone through successfully which was good to know and a nice additional touch. Overall, a very pleasant transaction; if only all company representatives could be as efficient and lovely to deal with. Fantastic service, I hope the delivery and dispatch is as good. Kind Regards, Rosanna
09 December 2008 19:29 Hello have just ordered my 2nd Noma lanterns from you. thankyou for your prompt delivery and excellent service. Please could you advise me if you sell the spare bulbs for the Noma lanterns I have looked but can not see them thank you Merry christmas Amanda
09/12/2008 15:05 Hi Alfie. Just thought you would like to know I ordered a few things on line and the service was fantastic. Wendy called me on Sunday about it and couldn't have been more helpful. Very prompt response. Really impressive but why should we have thought any diff! You have great staff. Kate 09 December 2008 13:22 Just to say thankls for such speedy service. Goods arrived well packaged and very pleased with them. Thanks for such great service. Adrienne Oliver-Hall
09 December 2008 10:06 Thanks for all your help it is nice to see a company with such good customer service in this day and age. Kind Regards and Happy Christmas. Jonathan Perks
Fri 05/12/2008 10:42 What a speedy delivery. Thank you very much. Dawn Williams
01 December 2008 18:29 Julie, many thanks to you and your team. I look forward to receiving my goods. Wishing you the best Christmas can bring. Julie
25 November 2008 13:12 Hello Stephanie, Please can you email me a credit receipt for the £9.94 refund as our accounts departments require it? Also I would just like to say I have ordered from Christmas Time on 2 occasions and found the customer service, delivery service, goods and prices to be excellent. Kind Regards, Pamela
24 November 2008 13:00 Many thanks Wendy you are a star as always!!! Kindest Regards, Rachel Lousky
21 November 2008 15:46 Dear Steph Many thanks for your prompt response to my e-mail. We cannot believe that you are sending us a complete new set but are very impressed and very grateful. Thank you very much indeed. Regards Bev Garner
20 November 2008 13:30 We are a very large (wealthy) London Company and I am the director's pa. If you had any idea how many bad mannered idiots I have to deal with in the course of the day, you would be amazed; but maybe not. It is so nice to speak to a company who seem to like their customers. Everyone I have spoken to within your company has been polite and helpful. Keep up the good work Regards Rachel
20 November 2008 10:00 I ordered some Christmas lights on Tuesday morning and received them Thursday morning. Thank you for your extremely quick response. Norma Swann
14 November 2008 08:47 Hello, I just wanted to let you know that I ordered the lights you suggested and they are a lovely purple colour :o) Thanks to you and the warehouse people for helping identify them. Hope that you have a good day. Kind regards, Amy
07 November 2008 16:31 Hello Stephanie, Thank you very much for your mail with the pro forma invoice and confirm that the cheque will be forwarded to your company on Monday. Have a great weekend and thank you very much for all your assistance. You are a credit to your company and keep up the good work Regards Navin
31 October 2008 14:48 Just like to say such excellent delivery, I only ordered my lights yesterday & I have them today !! Thank you. Pat Knowles
15 October 2008 13:22 Hi Kimberley Many thanks, that’s much appreciated. If we’re not home a parcel can be left with any of our neighbours. I am very impressed indeed with your customer services. Best wishes Sue
04 October 2008 11:32 I want you to know how delighted I am with the speed of your service and the quality of my goods. I placed the order late Thursday night and got my goods early Saturday morning. I will certainly order again and tell my friends how prompt you are,well done and thanks. Carol Stirmey
02 October 2008 15:39 Hi Julie, Thank you for your prompt and efficient service. I look forward to receiving my order. Regards Laura Essex
01 October 2008 15:40 Dear Kimberley, Thank you so much for the prompt reply and for offering to send me a replacement. It is much appreciated. I shall definitely be recommending your website to others as your level of customer service has been excellent! Thanks again and warmest regards, Sandra
17 September 2008 16:32 Good afternoon, to you, too, Steph. I would like to tell you a big "I thank you", for your kindness, care, service and, of course, for the information, you gave me, about my above order. I am sure, that everything will go fine and I will receive the ordered items, in a couple of days. I any case, be sure, that I will not hesitate to contact you, if I will need any further assistance. Sincerely Irene Galanti
17 September 2008 11:46 Thank you so much for a wonderful service. I only ordered my items yesterday and they have arrived here in North Scotland today .Very much appreciated It would be nice to think that more companies could be so efficient Thanks once again Regards Elizabeth Anderson
13 September 2008 17:12 Dear Ms Dixon, Thank you very much for your prompt and friendly response and with the excellent information and link which were exactly what I needed. I look forward to placing an order for the lights (and probably some other items too) later today. I would also like to express my thanks for the first class service which your company has given me in recent years - excellent items, a very fast response and a most friendly, professional service which is always very well informed. Last year one of your staff even went to have a look at the wiring on some lights specially to check whether it was white or green for me! Please feel free to use my comments above for any testimonial if you wish. With too many companies these days the customer service is often very poor or non-existent so your own fine service is doubly appreciated. Kind Regards Hilary Traveller
08 June 2008 12:35 Dear Julie Thank you for your speedy response and solution. I also thank you for kindly agreeing to refund the items I ordered. I will of course be happy to use your services once again especially to the point that you resolved this error so efficiently. I will now await the refunds to show back onto my credit card and also look forward to receiving the credit note in the post. Thanking you once again. Regards Era
05 June 2008 17:50 Steph Thank you for you kind gesture, I have today received the three strings you sent. I will check they are ok at our next rehearsal on Sunday. I work with the Nunthorpe Players amateur dramatic group and have contacts with other groups and I am sure when they, and others see our show at the end of this month they will want to know where we got the lights from. I would like to say that I will have no hesitations in recommending your company. Many thanks Joanne Forth
28 May 2008 14:12 Dear Sir,Recieved the lights today. thanks for your prompt service. Kind Regards F. Payne
Thu 03/04/2008 18:22 Dear Wendy, thank you for your help and advice. Kind regards, Allan.
03 April 2008 13:46 Hello I would like to take the opportunity to thank you for the very speedy delivery of my parcel which I only ordered at 10 am yesterday. I am very happy and will be doing business again with you in the future. I will be recommending you. Kind regards Miss Sarah Connaughton
03 March 2008 17:07 Dear Steph Thanks for your prompt response the lights look perfect will contact you in the not to distant future. Once again thanks for your help it is always a pleasure speaking to someone that is polite and efficient Kind Regards Touching Class Designs
21 February 2008 12:38 Dear Steph, Thankyou so much for your swift reply and your kind gesture,it's very much appreciated and I will certainly be using your company again and recommending you to my friends. It's quite a rarity in this consumer age to find a company that puts goodwill before profit! With best wishes, Susan Barnett
20 February 2008 19:40 Dear Stephanie Thank you for responding so quickly to my email - I am very impressed! The lights arrived yesterday and I will definately recommend your company to all my friends. Best wishes Jan
14 February 2008 09:32 Hi, Many thanks for a swift painless transaction, arrived at 0830 this morning. Regards Lin Issitt
12 February 2008 15:36 Hi Stephanie, Received the replacement firework fibre optic lamp today. It is up and working, honestly, it is beautiful. Thanks for such a quick delivery, and all your very kind attentive after-sales, I shall never be afraid to place an order again with your company. Thanks you ever so much, it is very much appreciated, Kind Regards Carol
21 January 2008 12:11 hi i must say the service i have recieved from you and your company is exceptional for which i thank you and i will look forward to doing business with you in the future thanks again tony
13 January 2008 20:52 Lights arrived Saturday morning, super service thank you. Regards Pauline Bates
05 January 2008 15:04 Thanks for the smart delivery. A. Blue
20 December 2007 23:11 Hi, I just wanted to say thank you for the amazing service I received. I was really impressed with how quickly you processed my orders and how efficient you were in tracking my orders. I will definitely recommend your website to friends and family. Thanks again Carla Herbert
18 December 2007 12:14 To whom it may concern: Just confirming that I received my goods this morning - that's FANTASTIC service!!! Merry Christmas & Happy New Year. Kindest regards Lynne Jackson
14 December 2007 16:59 Just arrived, what can I say? You are a brilliant lot. Merry Christmas. Carol Holland
13 December 2007 16:38 Thankyou so much for a fast and excelent service. Beryl Cunningham
12 December 2007 23:08 Hi, Thank you for the e-mail, the parcel arrived this morning 12/12/07. Thank you for the prompt attention and delivery, great service. Regards Richard Skorupa
12 December 2007 15:06 Hi Alfred, the package arrived yesterday, ahead of schedule. I'm currently working in Norway so the parcel will not be opened until Friday when I arrive home. Anyway..........I really just wanted to say that your service is excellent. Regards, Elaine
12 December 2007 12:39 You really do provide GREAT service - I got the goods almost before your email! Have a wonderful Christmas.... Brenda Twist
10 December 2007 23:01 Thanks it arrived today, excellent service, Thanks again Russ
07 December 2007 18:28 Hi What fantastic service, in this day and age almost untrue, thank you so much, you are a Company to be proud of. happy xmas Marjorie Radcliffe
07 December 2007 11:01 Hi, Just had to say what a fantastic speedy service you operate. I only ordered them yeaterday and I received them in this morning's post. Thank you very much MARION
06 December 2007 19:12 The lights I ordered arrived today ! Thank you very much for your efficiency. Most Impressed......... Brian J
06 December 2007 12:39 Just a quick note to say many thanks for the 'special delivery' of my order no 36511. I think that the lovely ladies name was Kerry - please for give me if that is not her name - once again I will be using you on a regular basis and cannot thank you enough for my orders being delivered promptly and safely in the past. Wishing you all a Merry Christmas and a Happy New Year Sue Martin
05 December 2007 09:43 Many thanks for your prompt service. The lights are now on the tree & we are very impressed with the brightness & effects they have. Regards Brian Pressley
05 December 2007 16:23 This item I received today in full working order....... can I thank for a prompt efficient service and it has been a pleasure to deal with you.. A Happy Customer Michael Moncur
01 December 2007 09:20 Dear Alfred Just a note to say 'thank you' for the order which arrived this morning - less than 24hours since ordering - very impressive. Lights are superb. Have a good Christmas Kind regards Michael Warne
30 November 2007 11:02 Dear Sirs, Thank you so much for the prompt delivery of my order. May I also add how impressed I am by the items that I purchased. I shall certainly use your service again and shall of course highly recommend your goods and the excellent prompt service I have received. Yours Chrystin McDerment
29 November 2007 11:24 Hi, I am so impressed by your service. This is the first time I have purchased from you. The quality of the products is just as great as the delivery service you provide. I have placed two orders in since late Sunday night and I received them both by Wednesday. Excellent. I needed the products before this Saturday as my tree is going up then, knowing the post and other delivery services I have had in the past was a bit dubious. But you came up trumps. I am recommending you and your service to all my friends and hope to purchase from you again for next year. Take care and may the Gods smile on you, Susan Peel
28 November 2007 18:30 Thank you very much - its a pleasure to deal with such a professional company. Great website & excellent customer service, quite a find in this day & age. Best wishes Helen Wilson
24 November 2007 15:02 Hi, I received my order the day after I put it on my computer, brilliant, thank you very much. Kind Regards, Jennifer Phelan
23 November 2007 13:01 Hi, I just wanted to let you know that my order arrived safely today and to thank you for brilliant service and fab items! Thank you. Kind regards, Helen
22 November 2007 19:41 Just like to compliment on the great service and lovely website. I will be using this shop again. Bestest regards Alison Griffiths
21 November 2007 16:27 Have just found your website and placed an order. What a brilliant website,there is so much I want to purchase but being a miserable old pensioner I cannot! It is a pleasure to look at what you do have and I will certainly be returning for another search to see what I can get! The payment process was easy and well laid out and what I do like is the clear contact details and full company address quoted. A lot of websites do not give full contact instructions and hide behind a phone number. Well done to you all. Kind regards, Caroline
04 November 2007 10:32 Thankyou for being so swift o this matter - great customer service! Regards Ben Whitehead
01 November 2007 13:17 To Sales Just to let you know that my goods arrived yesterday, thank you for the prompt service. With kind regards Mrs F Russell
23 October 2007 18:41 I placed an order with yourselves on Sunday night and I would like to say how impressed I am with your excellent service. The lights were delivered to me this morning at 10am. Many thanks I will definitely use and recommend your company. Regards David Bolwell
08 October 2007 16:41 Would just like to confirm receipt of above order. Would also like to say how pleased I am with everything, quality, service, quickness of delivery. I have no doubt that I will be a fairly regular customer and will be recommending your website to family and friends Many Thanks Regards Mrs Lynn Hill
02 October 2007 11:36 I would just like to say I am really impressed with the whole service, I did not order until yesterday pm, and my parcel has already arrived! I will definitely recommend you to my friends and colleagues!! Thanks very much Lynne Jagger
07 August 2007 12:13 Dear Sir/Madam, Over the past week I have ordered lights from you for our upcoming wedding this weekend and I would just like to say thank you for the excellent service I have received. As you can imagine things are stressful at this time and it such a change to deal with a company who deliver exactly what they say in working order and the next day. Many thanks and keep up the good work ! Regards, Martin Ford
30 June 2007 17:48 Hello Just a note to say we got lights sat a.m.. Thank you so much Anne and Dave Ice n Easy
27 June 2007 20:46 I received my net lights today. Many thanks to your company for a speedy transaction and I commend you on your excellent customer service. With regards Carol Coulson
Mon 25/06/2007 20:16 Wendy Many thanks for taking the time to go to the warehouse and actually open a box to check. That's fab customer service. I will be placing the order on line for the net lights. Once again, many thanks for your time and assistance. With my kind regards Carol
Wed 13/06/2007 15:04 Wendy you are so helpful, what would I do without you??? John
20:46:07, 23/05/2007 Dear Kimberley, many thanks for your help. Lights arrived today and are fine. Thanks again, Dawn
04 May 2007 20:53 I would like to thank you for your amazing service, my fairy lights arrived less than 24hrs after i ordered them...amazing! They are perfect, I intend dressing as a christmas tree for my uni summer ball. I am however having problems finding baubles smaller than 40mm, if you could advise me of anywhere i might be able to buy red and gold baubles about 20mm in diameter I would be very grateful! Thanks once again for your wonderful service! Jo Hutchins
13 March 2007 12:42 Dear Ms Bontoft-Robinson Thank you so much for the SPLENDID lights. They arrived promptly the next day and went up beautifully. They are really bright and are EXACTLY what we needed. You have some very satisfied customers. Alison Jones
Wed 07/03/2007 14:27 Dear Wendy, I received all the items requested in perfect condition. Thank you for your excellent service. Regards, Frankie Mifsud
14 February 2007 10:54 Received My order this morning, fantastic service, thanks allot! Regards, I Davids
31 January 2007 15:28 Many thanks for the advice, the parcel has arrived quick smart. It has been a pleasure ordering from you. Maxine Pritchard
05 January 2007 15:24 Well done to Kimberley for solving my problem today, as a result my order increased by 50%. Best regards, Tom Lyons
22 December 2006 12:53 Merry Christmas Everyone I would just like to say Thank You for your prompt and very efficient service. The parcels were well packed and the postal courier very quick. The outside lights look brilliant and are being enjoyed by everyone. Wishing you a Happy and Healthy New Year. Elizabeth
15 December 2006 14:57 Hello, Just to say thank you for exchanging the lights, and the courier has dropped off the new set which are correct inside, and they have taken the other set away. Many thanks for your help. Paul Gerencser
14 December 2006 18:27 Hello,parcel was delivered today,both items are fabulous,just as described.Thanks very much for the very quick service. Regards Julie Davies
14 December 2006 20:10 Dear Alfred Martin collected the lights today and we have just switched them on - they are lovely. Thank you so much for making our christmas you really have been wonderful. Merry Christmas to you and yours Emma & Martin
14 December 2006 12:23 Hi Wendy, Many thanks for your excellent and prompt communication. I look forward to receiving my order soon. It sure does make a difference when you receive "Customer service". Excellent service indeed. Cheers, John
Mon 11/12/2006 10:59 HI Wendy Thanks so much for your brilliant help this morning, it is so much appreciated!!! Rachel Lousky
Fri 08/12/2006 10:49 I have just received the lights I ordered yesterday and wanted to say thank you for such outstanding service. Christmas has resumed at work so we are all happy once more! Thank you so much for all your help. Pat
Just wanted to let you know the order arrived safely. Many thanks for your prompt and efficient service. Angela I.
Many thanks for your e-mail, I received the goods today and they were in excellent condition!! Thanks Kiran B.
Just a little e-mail to say a big thank you for the great service you have provided. I ordered my Xmas lights on Sunday evening and they were at my house Tuesday morning! No pushing around overcrowded shops anymore now I have found your site. The selection you offer is second to none and your prices are very competitive. I will tell family and friends about you. Wishing you a very happy Christmas. Mrs. Lindsay B.
Lights arrived this morning - amazing service. Thank you very much. Have already recommended you to friends. Mary T.
Thank you Alfred for such quick service, excellent. Items ordered so I am one very happy customer. Kind regards Lana.
Thank you I am very pleased with my delivery and order. Merry Christmas, Jane W.
Just had to contact you to say thanks for the excellent service. I have never known such a speedy delivery and I am extremely pleased with the lights. Again many thanks and I can assure you I would not hesitate to recommend your firm. Cheers Lynn.
Ordered arrived in good order and extremely promptly! Many thanks Grant S.
Alfred, thank you for your help and quick reply most helpful. Kind regards Season’s wishes Roz.
Dear Wendy, A short message to thank you for your cooperation, We were delivered on expected date and our market was successful. Sonia D.
Just to say a big thank you for replacing the pink orchid lights. This is superb service and I will have no hesitation of recommending your company, and purchasing items from you again. Sandi F.
Dear Rob, The bulbs you sent arrived safely this morning, and I'd like to thank you for your time, effort and consideration in sorting out this problem for me. With Gratitude and Regards, Ruth
Thank you for your excellent service and for returning my telephone message. My order arrived promptly as promised. I will certainly recommend you to my family and friends. Lynne, Nottinghamshire
Alfred, The lights arrived this afternoon and are perfect. Thank you so much for your kind note and I look forward to ordering with you again in the future. Best Regards, Penny
Rob, The lights looked fab! Regards, Katie
Rob The lights arrived in time for The Big Chill festival. They were great. Lots of passers by stopped to give positive comments and ask where I'd got them, so I passed on your web address. Thanks again for the service, Best Wishes, Chris
Many Thanks. May I thank you for your excellent customer relations, it's a pleasure to deal with a company that cares, not many do nowadays. Cheers, Kevin S
Dear Rob, A large thank you for all your help. All this emailing and stuff for a small order. Excellent customer service. Best Regards, Sheelagh
Rob, Many thanks for your very impressive service. We are delighted to find that such excellent and efficient service can still be had. Richard H
Rob, Thank you for your quick response and your kind offer. I have been reading some of your satisfied customer letters on your website. I can only add that I am more than satisfied. Gerry C
I was very impressed with your service. It was outstanding. Your website and the products I received are excellent and I will not hesitate in recommending you to my family and friends. Well done. Shaun, Cambridge
I must compliment you on your very first class service. Thank you very much. Mollie T
I am delighted with the set of lights and I shall definitely be a returning customer because of the excellent service you have given. Lynne
Thank you very much for your speedy response to my enquiry, it is not very often these days you get a good service like this, and it is very much appreciated. Regards, Tony
Thank you once again for your efficiency. I have recommended your site to have a number of colleagues and friends. We have put the outside lights up and are very happy with them - they are just what we needed and are very effective. Kind Regards, Dionne
Thanks a lot - a very good service - I will definitely be using you again. Regards, Steve
Judy, Thank you very much you are an angel. Thanks again for your excellent service. Dean H
Just a quick note to say how impressed I am by the smooth and speedy manner in which my recent order was handled. I will certainly buy from you again in future and have added your site to my favourite places. Best Wishes, Carl Freeman (happy customer)
Just a quick note to thank you very much for such a prompt service and delivery. I always try and deliver the same level of service to my customers and it is refreshing to see that others do the same. Bryan, Company Director
Alfred, Thank you for your prompt reply. I will be ordering from you again. I have also passed your website onto friends and colleagues and I know you will have many satisfied customers in the future. Kind Regards, Dawn A
Many thanks for a good service and amazingly quick delivery. Well done. Michelle T
I just wanted to thank you very much as I received my order and am very pleased with it. Thanks for keeping in contact with me about my order and I will recommend family and friends to you in the future. Rob H
Am very impressed. Thanks for a brilliant service. Will pass on the word. Rebecca S
It is so good and refreshing to come across a company where individual staff are helpful and put themselves out to help a customer. Once again many thanks for your help. Nicola S
Many thanks for your service. Nice to know someone can get their act together, most firms need more than 2 days. Many Thanks, Colin on E-mail
Thank you for brilliant customer service. Mark T
Dear Rob, I have just followed your \'link\' and ordered the Chilli Lights, Just the Job. Thank you so much for such a good service. You sound to have some fantastic products. Beryl
The lights arrived today- I'm really impressed with the speed of your service and will definitely be ordering again nearer Christmas Mr D
Rob have just received delivery of the lights, they are now in situ in my conservatory. Excellent First Class service, I will definitely be ordering from you again and recommend you to all my friends. Anita in Yorkshire
Dear Alfred, There is no need to track this parcel as it has already arrived, that is what I call good service! Thank you for your help. Gaynor
Dear Rob, The lights have arrived!!! I must say that they were worth the wait. The lights are perfect and cannot wait to put them up. Sorry for all the aggravation, I cannot promise not to order from you again, as I am more than happy with the fairy lights and very impressed with your genuine care fo your customers satisfaction. Thank you for all the help. Gerry
All received and all ok. Thank you very much for your prompt service. I have told a few people about the good service already. Thank you from my 4 year old as well she loved opening the parcel. Karen in Bedfordshire
Just to say that I received the order from your company exactly when you said it would arrive. Its sad that this stands out from other companies, but thanks for having a delivery protocol measured in days not weeks! Dr N in London
I just wanted to say Thank you for your excellent service. I only placed my order last night and cannot believe you have managed to despatch it already! I shall recommend you to all of my friends- if only shop assistants were as helpful as you!! Pat |